Refund & Cancellation Policy

• Something arrived damaged, wrong, or not as described? We make it right — always.
• Changed your mind on a ready-to-ship item? Return it unused within 14 days.
• Personalized and custom-made pieces can't be returned for a change of mind — they can't be resold to anyone else.

Contact us within 7 days of delivery with a photo. We will remake the item or refund you in full, whichever you prefer, and we cover return shipping if we need the item back. This applies to every order, including personalized and custom work.

Handmade variation — small differences in color, texture, or finish from the photos — is not a defect. See our terms of sale.

If an item was in stock and is not personalized, you can return it within 14 days of delivery as long as it is unused and in its original condition. Contact us first so we can give you the return address. Return shipping is yours unless the item was damaged or wrong. We refund to the original payment method within 5 business days of receiving the item.

These are made specifically for you and cannot be resold, so they are not returnable for a change of mind. That includes anything with a name, date, monogram, or custom design, and anything made to your specification.

Please double-check spelling and dates before you order. If we made an error against what you gave us, that is on us — see the section above.

• Before we start making it — cancel for a full refund. Get in touch as soon as you can.
• After production has started — we may keep a portion of the payment to cover materials and labor already spent. We will tell you the amount before we process it.
• Once it has shipped— it's a return, so the rules above apply.

Digital downloads are non-refundable once the file has been delivered, since they cannot be returned. If a file is faulty or you cannot open it, contact us and we will fix it or refund you.

Refunds go back to the card or payment method you used — we cannot send them anywhere else. Your bank usually posts the refund within 5 to 10 business days after we issue it. Original shipping is refunded only when the order was damaged, wrong, or cancelled before production.

Please contact us first. Almost everything is fixable, and we would much rather remake your order or refund you directly than have you wait on a bank dispute.